XQuantum
// LEGAL

Terms of Service

Effective date: October 2, 2026 · Service: CIAG Quantum LENS

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and CIAG Global, LLC, a Minnesota limited liability company ("Company," "we," "us"), governing your access to and use of the CIAG Quantum LENS document-extraction service and any related website, API, or software (collectively, the "Service"). By creating an account, checking the acceptance box at signup, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1. Eligibility and Accounts

  1. You must be at least 18 years old and able to form a binding contract to use the Service.
  2. You are responsible for maintaining the confidentiality of your account credentials (including your license key), and for all activity that occurs under your account. Notify us promptly at will@ciag-global.com if you suspect unauthorized use.
  3. You may not create multiple accounts to obtain additional free-trial balances or otherwise circumvent any limit, rate control, or fraud safeguard built into the Service. We may suspend or terminate accounts we reasonably believe were created for this purpose, including forfeiting any associated token balance.

2. The Service

  1. The Service uses artificial intelligence (including third-party AI models) to extract structured data from documents you upload. Results are generated automatically and may contain errors, omissions, or misinterpretations — including on documents with multiple pages, unusual formatting, handwriting, or poor scan quality.
  2. The Service is a data-extraction tool, not a substitute for professional judgment. It does not provide legal, financial, medical, tax, or other professional advice, and nothing produced by the Service should be treated as such. You are solely responsible for independently reviewing and verifying any extracted data before relying on it for any purpose, including any legal, financial, or regulatory purpose.
  3. We may modify, suspend, or discontinue any part of the Service, including pricing, free-trial allowances, and token-to-page rates, at any time. We will make reasonable efforts to provide notice of material changes (such as price changes) but are not required to do so before a change takes effect, except where required by applicable law.

3. Fees, Quanta, and Payment

  1. The Service is billed using a prepaid credit system ("Quanta"). New accounts may receive a free introductory balance; this balance has no cash value, is not redeemable for cash, and may be adjusted, limited, or revoked at our discretion, including to prevent abuse.
  2. Additional Quanta may be purchased through our payment processor, Stripe. By making a purchase you agree to Stripe's own terms of service, and you represent that you are authorized to use the payment method provided.
  3. All purchases are final once Quanta are credited to your account. We do not offer refunds except where required by applicable law or where we expressly agree in writing. Unused Quanta may expire or be forfeited if your account is terminated for violating these Terms.
  4. Pricing (including the per-page rate) may change at any time; the rate in effect at the time you submit a document for extraction is the rate charged for that extraction.

4. Acceptable Use

You agree not to, and not to permit others to:

  1. Upload or process any document that you do not have the legal right to upload, or that would violate the rights (including privacy, intellectual property, or data protection rights) of any third party;
  2. Use the Service to process, generate, or extract data in furtherance of any unlawful purpose, or in a way that violates any applicable law, including data protection and privacy laws covering any personal data contained in a document you upload;
  3. Attempt to circumvent any rate limit, usage cap, fraud control, or billing mechanism of the Service;
  4. Reverse-engineer, decompile, scrape, or attempt to extract the underlying models, prompts, or source code of the Service;
  5. Use the Service to build, train, or benchmark a directly competing product; or
  6. Interfere with or disrupt the integrity or performance of the Service or its infrastructure.

We may suspend or terminate your access immediately, without notice, for any violation of this section.

5. Your Content; Third-Party AI Processing

  1. You retain all ownership rights in the documents and data you upload ("Your Content"). You grant us a limited, non-exclusive license to use, copy, and transmit Your Content solely as necessary to provide the Service to you — including transmitting it to third-party AI infrastructure providers (currently, OpenAI) for processing.
  2. Your Content is sent to our third-party AI provider under that provider's own API terms. We do not use Your Content to train our own models. We do not store uploaded documents or extraction results on our own servers beyond the time needed to process and return your request. Our AI infrastructure provider retains API inputs and outputs for up to 30 days for abuse-monitoring purposes only, under its own data usage policies, unless we have a separate zero- or reduced-retention agreement in place with that provider (we do not currently have one).
  3. You represent and warrant that you have all rights and consents necessary to upload and process Your Content through the Service, including with respect to any third-party personal data it may contain.

6. Intellectual Property

The Service, including its software, design, trademarks, and underlying technology, is owned by Company and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use Company's trademarks, logos, or brand features without prior written permission.

7. Disclaimer of Warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. we do not warrant that extraction results will be accurate, complete, or error-free, or that the service will be uninterrupted or secure. you use the service, and any extracted data, at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, company and its officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the service, even if advised of the possibility of such damages. company's total aggregate liability arising out of or relating to these terms or the service will not exceed the greater of (a) the amount you paid company in the twelve (12) months preceding the claim, or (b) one hundred u.s. dollars ($100).

Some jurisdictions do not allow certain limitations on implied warranties or liability, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, employees, and licensors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content; (b) your use of the Service in violation of these Terms or applicable law; or (c) your violation of any third party's rights.

10. Term and Termination

  1. These Terms remain in effect while you use the Service. You may stop using the Service, and close your account, at any time.
  2. We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms, non-payment, or suspected fraud or abuse. Sections of these Terms that by their nature should survive termination (including Sections 5, 7, 8, 9, 11, and 12) will survive.

11. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to go to court.

  1. Informal resolution first. Before filing any claim, you agree to contact us at will@ciag-global.com and attempt to resolve the dispute informally for at least thirty (30) days.
  2. Binding arbitration. If a dispute is not resolved informally, you and Company agree that it will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be conducted within the State of Minnesota (or, if both parties agree, primarily through written submissions). For claims under $10,000, Company will pay AAA's filing and administrative fees, except where the arbitrator finds the claim frivolous.
  3. Class action waiver. You and Company agree that any arbitration or claim will be conducted only on an individual basis, and not as a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims.
  4. Right to opt out. You may opt out of this arbitration agreement by emailing will@ciag-global.com within thirty (30) days of first accepting these Terms, stating your name and account email and that you opt out of arbitration. If you opt out, disputes will instead be resolved in the courts identified in Section 12, and you waive your right to a jury trial for any such dispute.
  5. Jury trial waiver. If for any reason a claim proceeds in court rather than arbitration, you and Company each waive any right to a jury trial.

12. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. Subject to Section 11, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Anoka County, Minnesota, and you consent to personal jurisdiction there.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (such as by posting an updated effective date on this page, or emailing the address on your account). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

14. Miscellaneous

  1. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
  2. These Terms, together with any order or policy referenced in them, constitute the entire agreement between you and Company regarding the Service.
  3. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  4. Our failure to enforce any provision is not a waiver of our right to do so later.

15. Contact

CIAG Global, LLC, a Minnesota limited liability company
Contact: will@ciag-global.com
Address: 330 S Second Ave, Suite 200 1900, Minneapolis, MN 55401